In the first stage, a multicast message is sent out on the network. When a Sonos discovery is initiated, a two‑stage discovery process begins.
No Sonos devices were found during the Sonos discovery scan. This issue occurs when no Sonos devices are discovered by the Crestron Home system.
If the device can be controlled, start a Sonos discovery scan on the Pair Devices screen to discover the device. NOTE: Always close the Sonos app before verifying that a Sonos device is online. To verify that the devices that are assigned in the Crestron Home system are online, test to see if the devices can be controlled via the app. A "Household Not Found" status is indicated for Discovery State. Tap Sonos System in the Gateways in System screen, and then the gear icon next to the gateway to view the Sonos System Settings page. The Crestron Home system provides a notification of this issue on the Diagnostics screen.ĭiagnostics Screen ‑ Desired Household Not Found The Sonos System in Crestron Home reports as online only when a connection is established with one of the devices that is part of the saved Sonos household. When the first Sonos device is added to the Crestron Home system, the Sonos household that the device belongs to is saved in the system configuration files. All Sonos devices in the Sonos household were reset to factory default settings. The Sonos discovery scan found Sonos devices, but all Sonos devices in the Crestron Home system report as offline. This issue occurs when the desired Sonos household cannot be discovered by the Crestron Home system. Reconfigure devices in the Sonos app so that they are added to the Sonos household that is assigned to the Crestron Home system. Sonos System Settings Screen ‑ Devices Tab 
Scroll through the list of devices to determine which devices belong to different Sonos households.Tap the Devices tab on the Sonos System Settings page.Sonos System Settings Screen ‑ Multiple Sonos Households Found A "Multiple Households found" status is indicated for Discovery Result. The Crestron Home system provides a notification of this issue on the Diagnostics screen.ĭiagnostics Screen ‑ Multiple Sonos Households Found
#Sonos software update fails Offline
A Sonos device is reporting as offline after it is moved to a different Sonos household.ĭevices from different Sonos households have been discovered on the network. Not all discovered Sonos devices may be added to the Crestron Home system. This issue occurs when multiple Sonos households are discovered by the Crestron Home system. The following sections describe troubleshooting procedures for some of the common issues that may occur when adding Sonos devices to the Crestron Home system. Pair Devices Screen ‑ Sonos (Living Room 1 Added) A warning icon is displayed next to the Sonos devices that cannot be added to the Crestron Home system. Once a device from a Sonos household is added to the system, Sonos devices that are in other Sonos households cannot be added. Pair Devices Screen ‑ Sonos (Devices from Multiple Households Shown) The Crestron Home system allows Sonos devices from one Sonos household to be added to the system.Īll discovered Sonos devices are listed in the unassigned devices list, regardless of their Sonos household. When configuring the Sonos system, remember the following: 
NOTE: If a Sonos device was previously connected to a different wireless network or a different household, the Sonos app will not display the Sonos device until it is added to the desired Sonos household.
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